Health information technology ( HIT) is information technology applied to health and health care. HIT supports health information technology across computerized systems and the secure exchange of health information between consumers, providers, payers, and quality monitors.
Receive and process computer related support calls and electronic requests according to departmental policies and procedures. Identify and troubleshoot computer related issues over the telephone and on-site in a professional manner. Monitor computer systems including but not limited to servers, backups, applications, network, desktops and peripherals to ensure optimum availability and performance. Perform procedures related to the operation of the Desktop and Help Desk role within the department including answering the Help Desk phone, Help Desk voice mail queue, Help Desk online ticketing queue, assigning tickets to the correct support group within the department, scheduling and performing nightly backups, printing and distributing reports, ensuring all interfaces are up and working properly. Document new, updated or close tickets in electronic ticketing system as well as keep departmental procedure documents up to date. Inventory NRHS assets including hardware and software. Communicate with other staff, physicians and affiliated vendors on issue status and resolution. Other duties as assigned. Candidates must possess a strong background in the desktop environment, as outlined, to support a demanding hospital environment 24/7/365. This position must be available to work all shifts, as needed (7am to 4pm, 8am to 5pm, 9am to 6pm, 3pm to 11pm, and 11pm to 7am). This position is also required to be on call.
Two years experience with supporting and troubleshooting desktop software applications such as Microsoft Office suites and Microsoft Windows operating systems required. Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware. Basic experience with NRHS standard software applications, Meditech client/server, Citrix, Active Directory, Wireless integration, DHCP, DNS, and VPN preferred. Experience in a customer service role is also desired.